About Novel Healthcare
About Us
Novel Healthcare Ltd is a Portsmouth-based health and social care company dedicated to providing exceptional care and support to vulnerable adults. Founded in the recent years by two healthcare professionals who have vast experience and expertise in providing high standard care in the healthcare industry. The organisation is driven by a commitment to enhance the quality of life for those facing challenging conditions. Novel Healthcare embodies their shared passion for compassionate care.
Novel Healthcare Ltd purpose is to enhance the quality of life for individuals by providing compassionate domiciliary and supported living services. This mission is crucial because it addresses the growing need for personalised care that promotes independence, dignity, and well-being in a familiar home environment. Our dedicated team of skilled professionals creates a safe and nurturing space, ensuring each client receives the support necessary to lead fulfilling lives.
Our client-centred approach and innovative care solutions empower individuals to remain independent while receiving the required quality care. This not only improves their health and happiness but also provides peace of mind to their families.
As a trusted partner, we are committed to positively impacting the lives of those we serve, helping them navigate their health journeys with confidence and support
- VISION AND MISSION
We are proud and go ahead early to help all friends.
Our Vision for a Better Tomorrow
At Novel Healthcare, our mission transcends the mere provision of services. We are dedicated to fostering a community where each day is brighter, and life is enriched through compassion and care for one another. We believe life gains its true meaning when we strive to uplift the disadvantaged and marginalised. We are driven to provide exceptional and compassionate domiciliary care services that empower individuals to live with dignity and independence in the comfort of their own homes. We take a person-centred approach planning and delivering care based on the individual’s needs and objectives. We would like to be recognised as a leading provider of person-centered care services, setting the standard for excellence in the industry through innovation, compassion, and unwavering commitment to improving the quality of life for those we serve.
Our Core Beliefs
- Enhancing Lives: Every interaction, every moment spent in service, is an opportunity to make life better for someone else. We are driven by a profound commitment to improving the well-being of others, especially those who face significant challenges.
- Defining Quality of Life: We aim to define quality of life by what individuals aspire to achieve, their dreams, and their desires. It is not merely about avoiding hardships but about embracing possibilities and reaching for what brings joy and fulfilment.
- A Positive Outlook: Our vision for tomorrow is filled with hope and anticipation, not fear or dread. We eagerly look forward to a better future, especially for those who have endured difficult circumstances.
Our Values
At Novel Healthcare, our values are the foundation of everything we do. They guide our actions, shape our culture, and reflect our commitment to providing the highest standard of care. These core values are integral to our mission of improving lives and supporting well-being.
Empathy and Understanding
Empathy and Understanding
Empathy and understanding are at the heart of our care approach. We define empathy as holding another’s point of view with dignity. We believe in putting ourselves in the shoes of those we serve, genuinely listening to their needs, and responding with compassion. This deep sense of empathy ensures that our care is effective, profoundly personal, and respectful of each individual’s experiences and emotions.
Positive and Enthusiastic Care
We approach our work with unwavering positivity and enthusiasm. We recognise that a positive attitude can significantly enhance well-being and recovery. Our philosophy is grounded in the belief that an optimistic and encouraging environment profoundly influences our clients' overall quality of life.
Creating a Supportive Environment
Our team is committed to fostering an atmosphere of encouragement and optimism. We understand that facing health challenges can be daunting, and a supportive environment is crucial for recovery and well-being. This supportive environment is not just a backdrop to our care but an integral part of our therapeutic approach, designed to uplift and inspire those we serve. Maintaining a positive outlook helps our client feel more confident and hopeful about their future.
Motivating and Empowering Clients
We believe that motivation and empowerment are vital components of effective care. Our team tirelessly inspires our clients, encouraging them to participate in their health and well-being actively. We celebrate every small victory and progress, reinforcing that improvement is always possible. By providing consistent positive reinforcement, we help our clients build resilience and a sense of self-efficacy.
Continuous Improvement and Innovation
Our enthusiasm for our work drives us to continually seek new ways to improve and innovate our care practices. We stay abreast of the latest research and health and social care developments, ensuring our services are always at the cutting edge. This commitment to continuous improvement means we seek new methods, technologies, and strategies to enhance our care. Our positive and proactive approach allows us to adapt quickly to changes and challenges, ensuring we always provide the best possible care.
Staff Well-being and Positivity
We also recognise that the well-being and positivity of our staff are crucial to delivering high-quality care. We invest in our team's professional development and well-being, fostering a work environment that values and supports them. Happy and motivated staff are more likely to provide compassionate and effective care, creating a positive feedback loop that benefits both clients and caregivers.
Community and Collaboration
Our positive and enthusiastic approach extends beyond our immediate team to the broader community and our partners. We believe in the power of collaboration and actively seek to build strong, positive relationships with other healthcare providers, community organisations, and families. By working together in a spirit of optimism and mutual support, we can achieve better outcomes for everyone involved.
Commitment to Excellence
Our commitment to excellence means striving for the highest standards in everything we do. From the quality of our services to the professionalism of our team, we are dedicated to delivering the best possible care. We continually seek to improve our practices, staying up to date with the latest research and health and social care innovations.
Embracing Hope and Positivity
We believe in the power of hope and positivity to transform lives. Our care philosophy is built on the idea that a hopeful outlook can lead to better health outcomes and a higher quality of life. We aim to inspire hope in those we serve, helping them to see the possibilities for a brighter future.
Ubuntu Principles
Our directors are of Southern African descent. The principle of “hunhu,” a derivative of “ubuntu,” meaning "I am because we are," underscores our commitment to community and interconnectedness. We believe that our well-being is tied to the well-being of others, and we strive to foster a sense of belonging and mutual support. This value guides us in building strong, supportive relationships with our clients, their families, and the wider community.
Our Christian Faith
Our Christian faith informs our values and actions, encouraging us to serve with love, compassion, and integrity. While our faith provides a foundation for our work, we respect and honour the beliefs of all individuals, whether they share our faith, follow a different faith, or have no faith. This inclusive approach ensures that our care is welcoming and respectful of everyone’s personal beliefs and values
Honesty and Consent
Honesty and consent are fundamental to our ethical standards. We are committed to transparency in all our interactions, ensuring clients and their families are fully informed about their care options. Respecting consent is crucial; we always seek the informed consent of those we serve, honouring their autonomy and right to make decisions about their own care.
Integrity
Acting with honesty and strong moral principles in all our dealings. Integrity is the cornerstone of our operations, ensuring that every action and decision is made with transparency and ethical consideration. These build trust with our clients and their families, fostering a relationship based on reliability and truthfulness.
Respect
Valuing each person’s dignity, choices, and rights. We believe that every individual deserves to be treated with utmost respect. This means honouring their personal preferences, recognising their inherent worth, and protecting their rights. We create an environment where clients feel valued and empowered by valuing each person's dignity.
Collaboration
Working together with clients, families, and other healthcare providers to achieve the best outcomes. We recognise that the best care is achieved through teamwork. By collaborating with clients, their families, and other healthcare professionals, we ensure that all perspectives are considered and that care plans are comprehensive and effective.
Innovation
We are continuously seeking new and better ways to deliver care. Innovation is essential in a rapidly evolving healthcare landscape. We are committed to staying at the forefront of the latest developments and integrating cutting-edge practices into our services. This continuous pursuit of improvement allows us to provide the highest quality of care.
Compassion
Providing care with genuine concern and kindness. Compassion is at the heart of what we do. By approaching each client with empathy and understanding, we ensure that our care is effective and nurturing. This genuine concern and kindness enhance the overall well-being of those we serve.
These values are fundamental to our operations and ensure that we consistently deliver high-quality care with a personal touch, making a meaningful difference in the lives of those we serve. They guide every aspect of our service delivery, from daily interactions to long-term care planning, ensuring that our clients receive compassionate, respectful, and innovative care that meets their unique needs.
These values collectively define who we are and guide us in our mission to provide exceptional care and support. They ensure that we remain committed to improving the lives of those we serve, creating a caring and inclusive environment where everyone can thrive.